Our customers’ privacy and security have always been our number one priority. Nature’s Farm® gives all
customers and site visitors (“The User”) the assurance that Personal Information provided will be kept safe and will not be negligently shared or divulged to parties outside the organization.
Whenever you submit personal information on our website, for example by registering an online Nature’s Farm® account, you can have a peace of mind that every detail provided is kept safe and secure in our hands.
Nature’s Farm® respects all our customers’ privacy needs and security concerns, which is why we make it a constant effort to ensure that we handle all personal information, such as your name, home address, email address, and phone number (“Personal Information”) with utmost care.
Collection of Personal Information
Information collected by Nature’s Farm®, both online or offline, is for the purpose of providing better services to all of our users. In doing so, we hope to get to understand your needs better, so that we are able to create more pleasant and memorable shopping experiences for all our customers.
We may collect personal information provided to us when you:
a. Order, purchase, return, exchange, make payment, or request for information about our products or services;
b. Contact our retail outlets or office;
c. Visit or register with an of our corporate partners;
d. Provide us with feedback or suggestions; or
e. Enter a contest or survey organized by Nature’s Farm Pte Ltd or any of our corporate partners.
There are two ways we collect information:
Some of our services require you to provide us with personal information, for example signing up as a Nature’s Farm® VIP member, registering an online account on our website, or making a purchase from our online store. In such cases, we will ask for personal information such as your name, email address, contact number, home address, and credit card number.
Information gathered by us
Information may be collected from the moment you click onto a link that directs you to our website right up to the second you leave our site. We may track and collect information about the services you use and how frequently you use them. Other types of information we may gather include the use of our advertising services and the specific products or pages you view while browsing our website.
Use of Collected Information
All information gathered from customers, site visitors and the use of our services will be for the primary purpose of developing and improving customer experiences at our retail outlets and on our website.
At Nature’s Farm®, we are constantly seeking ways to building new customer relationships and improving the existing ones. As such, information we have collected will be used to understand the preferences and health concerns of individual customers, as well as to tailor our communication channels and content to suit you better. We may use contact information to communicate updates, product and store promotions, and other company-related news to those who have chose to provide us with them.
Records of communication via phone, email, mail or through our website may be kept for future references and to help us solve any issues you might be facing. We may also collect information from our back end systems to improve your online user experience and overall quality of our services.
We pay extra attention and diligence to the collection, transmission, and processing of sensitive information such as credit card details. Added security measures have been put in place to protect Nature’s Farm® and its users from unauthorized access, disclosure, destruction, and theft of such information. These measures will be regularly reviewed to ensure that security will not be compromised at any point in time.
Access to information will also be restricted to selected Nature’s Farm® employees, contractors and agents who require knowledge of that information in order to process it for us. The access to any information will be subjected to strict contractual confidentiality obligations and will involve discipline or termination if mentioned obligations are not met.
When an order is placed on our website, all information gathered from your order, including your credit card number and delivery address is transmitted through the internet using Secure Sockets Layer (SSL) technology. SSL technology is the most widely deployed online security protocol used today. It provides a secure channel between two platforms operating over the Internet or internal network by causing your browser to encrypt your order information before transmitting it to our secure server. SSL technology is designed for the primary purpose of preventing unauthorized individuals from capturing and viewing your personal information.
With our secured servers, customers making purchases on the Nature’s Farm® website can be assured of this standard level of security without worrying about the misappropriation of personal information.
As an added security measure, online access to your account and personal information is protected with a password. We strongly advice all who register a Nature’s Farm® account on our website to keep your passwords safe and to avoid unnecessary disclose to anyone. Nature’s Farm® and its affiliates will never ask you for your password in any unsolicited means of communication, such as letters, phone calls or emails.
If you have any questions about security or the handling of your personal information, please contact us at our Nature’s Farm® Singapore office: 18 Kaki Bukit Road 3, Entrepreneur Business Centre #05-16. Singapore 415978, with attention to the Marketing Department. Alternatively, you can email us at email@example.com or call us at +65 6748-9818.
Our office operating hours are as follows:
8.45 am – 6.00 pm (UTC +8:00) on weekdays only
Last Updated: March 4, 2014
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